SAFE PLAY
Player Wellbeing — Bangladesh

Responsible Gaming
at 97fbajee

97fbajee believes gambling should be enjoyable entertainment, never a source of stress or hardship. This page outlines the tools, policies, and guidance we provide to help every Bangladesh player stay in control — from deposit limits and time-out options to full self-exclusion support.

18+ Only Player Protection Tools 24/7 Support Bangladesh
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Strictly 18+
97fbajee is available exclusively to adults aged 18 and above. Age verification is mandatory before any withdrawal is processed.
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Deposit Limits
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) to keep your spending within a budget you are comfortable with.
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Time-Out Feature
Take a short break from gambling with a time-out period of 24 hours up to 6 weeks. Your account is paused while limits are respected.
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Self-Exclusion
Request a full self-exclusion for a minimum of 6 months or permanently. During exclusion, your account is fully disabled and bonuses are suspended.

Section 1

Our Commitment to Safe Play

At 97fbajee, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling, when approached with awareness and discipline, can be a rewarding form of entertainment. But we also acknowledge that for some players, gambling can become harmful. Our role is to ensure every player on 97fbajee has access to the tools, information, and support they need to stay in control.

This Responsible Gaming page applies to all players registered at 97fbajee, including those depositing via bKash, Nagad, Rocket, and Upay from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. Whether you play cricket betting, live casino, slots, or any other product on 97fbajee, these protections apply equally to your account.

97fbajee is committed to the following responsible gaming principles:

  • No gambling for minors: 97fbajee does not permit any player under 18 years of age to open an account or place a wager.
  • Informed play: We provide clear, accurate information about how games work, including return-to-player (RTP) percentages and the role of chance.
  • Player autonomy: Every player has the right to set limits, pause their account, or self-exclude — and we make these tools easy to access.
  • No predatory targeting: 97fbajee does not send promotional communications to players who have opted out, set active limits, or entered self-exclusion.
  • Staff training: Our support team is trained to recognise signs of problem gambling and to provide appropriate guidance and referrals to players who may need help.

If at any point you feel that your gambling is no longer under your control, we urge you to contact our support team immediately via live chat or at support@97fbajee. Help is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

Our Guiding Principle: Gambling should be entertaining. At 97fbajee, we want every Bangladesh player to enjoy the experience without risk to their financial wellbeing, mental health, or personal relationships. Player safety comes before platform revenue.
Commitment
97fbajee will never encourage a player to continue gambling beyond their stated limits. If you set a deposit limit of ৳500 per week, that limit is enforced — not nudged around.

Section 2

18+ Age Restriction Policy

97fbajee enforces a strict minimum age requirement of 18 years for all registered players. This requirement applies universally across all Bangladesh players, regardless of the deposit method used, the product played, or the device accessed.

Age Verification Process

All players are required to pass identity and age verification (KYC — Know Your Customer) before any withdrawal request is approved. The KYC process may require submission of a valid national identity card (NID), passport, or other government-issued identification document confirming date of birth. Players who cannot demonstrate that they are 18 years of age or older will have their accounts permanently closed and any balance returned where legally required.

Protecting Younger People

97fbajee strongly encourages parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you share a device with a person under 18, please ensure your 97fbajee account is protected with a strong password and that you log out after each session. Do not store your login credentials in a place accessible to minors.

If you suspect that a person under 18 has registered or played on 97fbajee, please contact our support team at support@97fbajee immediately. We treat all underage gambling reports as high-priority incidents and will act swiftly to investigate and resolve them.

Underage Play and Winnings

If it is established that a player was under 18 at the time of registration or play, any winnings accrued during that period will be forfeited. Any deposits made will be returned to the original payment source (bKash, Nagad, Rocket, or Upay mobile wallet, or bank account) where reasonably practicable.

Strictly 18+ Only: Under no circumstances may any person under the age of 18 years create an account, make a deposit, or place a wager on 97fbajee. Violation of this policy results in immediate account termination.
KYC Requirement
Age verification is mandatory before any first withdrawal is processed. Submit a valid Bangladesh NID, passport, or driving licence. Verification is typically completed within 24 hours.
Parental Controls
We recommend software such as Net Nanny, Kaspersky Safe Kids, or Google Family Link to restrict access to gambling sites for minors sharing your device.

Section 3

Player Protection Tools

97fbajee provides a comprehensive set of player protection tools accessible directly from your account settings. All limits take effect immediately upon activation unless you are reducing an existing limit, in which case a 24-hour cooling-off period applies to prevent hasty decisions under pressure.

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Deposit Limits
Set a maximum deposit amount over a daily (24-hour), weekly (7-day), or monthly (30-day) rolling period. Once your limit is reached, further deposits are blocked until the period resets. You may lower your limit at any time with immediate effect. Raising a limit requires a 24-hour review period to take effect.
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Loss Limits
Cap how much you can lose in a given time period. If your net losses reach the configured threshold, further play is blocked for the remainder of the period. Loss limits apply across all 97fbajee products — cricket betting, slots, live casino, and more.
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Session Time Limits
Set a maximum session duration (e.g., 30 minutes, 1 hour, 2 hours). When your session time is reached, you will receive a notification and will be prompted to confirm whether you want to continue. This adds a natural pause that encourages reflection.
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Time-Out (Short Break)
Take a temporary break from gambling with a time-out of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed before the chosen period expires.
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Self-Exclusion
For longer-term breaks, self-exclusion is available for 6 months, 1 year, 3 years, or permanently. See the dedicated Self-Exclusion section below for full details. Self-exclusion requests are processed by our compliance team within 24 hours of submission.
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Reality Check Reminders
Enable on-screen reminders at regular intervals (every 30, 60, or 90 minutes) that display your net session result and time spent. This helps you stay grounded and make informed decisions about whether to continue playing.
How to activate a tool: Log in to your 97fbajee account and navigate to Account Settings > Responsible Gaming. All tools listed above are available there. Alternatively, contact our support team via live chat or at support@97fbajee and a team member will activate any limit or exclusion on your behalf within 2 hours.

Section 4

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience. Recognising the early warning signs is the first step toward getting back in control. The following indicators may suggest that gambling has moved beyond entertainment into problematic territory.

1
Chasing Losses: Gambling more money in an attempt to win back what you have already lost — a cycle that almost always deepens the problem rather than resolving it.
2
Borrowing Money to Gamble: Taking loans from family, friends, or financial services in Bangladesh specifically to fund gambling activity.
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Neglecting Responsibilities: Missing work, neglecting family duties, or falling behind on essential bills (rent, utilities, food) because of gambling spend.
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Inability to Stop: Repeatedly attempting to cut back or quit gambling but finding it impossible to do so — a sign of behavioural dependency.
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Lying About Gambling: Concealing the amount of time or money spent on gambling from family members, friends, or a spouse.
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Gambling to Escape Problems: Using gambling as a way to cope with anxiety, depression, loneliness, or personal stress rather than for entertainment.
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Increasing Bet Sizes: Needing to bet larger and larger amounts to feel the same level of excitement — a pattern similar to tolerance in substance dependency.
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Mood Swings Around Gambling: Feeling irritable, anxious, or restless when not gambling; feeling temporary relief or euphoria only while actively placing bets.
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Spending More Time Than Planned: Consistently playing for far longer than intended and losing track of time during gambling sessions.
If you recognise any of these signs in yourself or someone you know, please reach out for help. Contact 97fbajee support at support@97fbajee to activate protective tools on your account, or speak to a counsellor via the support resources listed in Section 6 of this page.

Section 5

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available at 97fbajee. When you enter self-exclusion, your account is fully and irrevocably disabled for the chosen duration. You will not be able to log in, deposit funds, place bets, or access any gambling product on 97fbajee during this period. Any bonus balances active at the time of exclusion will be forfeited.

Available Self-Exclusion Periods

97fbajee offers the following self-exclusion durations:

  • 6 months — the minimum self-exclusion period
  • 1 year
  • 3 years
  • Permanent / Lifetime — your account is permanently closed with no option to reopen

Self-exclusion periods cannot be reversed or shortened once they are active. This is by design — it ensures that a temporary impulse to return to gambling during a vulnerable moment cannot undo the protection you have put in place for yourself.

How to Request Self-Exclusion

  1. Log in to your 97fbajee account and go to Account Settings > Responsible Gaming > Self-Exclusion, OR
  2. Contact our support team directly via live chat (available 24/7) or by email at support@97fbajee, stating clearly that you wish to self-exclude and your preferred duration.

Your self-exclusion will be activated within 24 hours of your request being received. You will receive a confirmation email to your registered email address once it is in place.

After Self-Exclusion Ends

Once a non-permanent self-exclusion period has ended, 97fbajee will not automatically reactivate your account. You must contact our support team and submit a written request to reactivate. We will apply a mandatory 24-hour reflection period before reactivation proceeds. We also strongly encourage players who have used self-exclusion to review their gambling habits and consider whether further support — such as counselling — would be beneficial before resuming play.

Self-Exclusion Cannot Be Reversed: Once active, a self-exclusion period cannot be cancelled, shortened, or bypassed. Do not attempt to create a new 97fbajee account during an active self-exclusion period. Doing so is a violation of our Terms & Conditions and any such account will be immediately closed.
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Request Self-Exclusion Now
Email support@97fbajee with the subject line "Self-Exclusion Request" and state your preferred duration. Our compliance team will process your request within 24 hours and confirm by email. Live chat is also available around the clock.
Self-Exclusion Request Steps
  • 1
    Log In to Your Account
    Access your 97fbajee account using your registered username and password. If you cannot log in, contact support directly via live chat.
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    Navigate to Responsible Gaming Settings
    Go to Account Settings and select the Responsible Gaming tab. You will see all available tools including deposit limits, time-out, and self-exclusion.
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    Select Your Exclusion Duration
    Choose from 6 months, 1 year, 3 years, or Permanent. Read the confirmation message carefully — this action cannot be undone for the chosen duration.
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    Confirm Your Request
    Submit your self-exclusion request. A confirmation will be sent to your registered email address once the exclusion is active (within 24 hours).
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    Seek Additional Support If Needed
    Self-exclusion is a strong first step. Consider also reaching out to a counselling service (see Section 6) to address the underlying causes of problem gambling.

Section 6

Support & Help Resources

97fbajee is here to support you, but we also recognise that dealing with problem gambling may require professional help beyond what a gaming platform can provide. Below are the primary resources available to players in Bangladesh who need support for gambling-related issues. All contacts below are provided as plain information — they are not affiliated with 97fbajee.

97fbajee Internal Support

Our in-house support team is trained in responsible gaming best practices and is available 24/7 via live chat and email. Contact us at support@97fbajee for:

  • Activating deposit limits, loss limits, or session time limits on your account
  • Requesting a time-out or self-exclusion
  • Discussing concerns about your gambling habits in confidence
  • Requesting a full account transaction and activity history for self-review
  • Guidance on further support services available in Bangladesh

Professional Counselling and Mental Health Support

Problem gambling is a recognised behavioural health condition. Seeking counselling from a trained mental health professional is a positive and courageous step. In Bangladesh, mental health support services are available through the National Institute of Mental Health (NIMH), Dhaka, and through private counselling practitioners in major cities including Dhaka, Chittagong, Sylhet, and Khulna.

The Kaan Pete Roi helpline provides free, confidential emotional support by phone for people in Bangladesh experiencing distress, including gambling-related issues. Their services are available in multiple languages and operate during daytime hours. We encourage any player who is struggling to reach out to a professional service — you do not need to face this alone.

Financial Counselling

If gambling has created financial difficulty, speaking with a financial counsellor can help you create a recovery plan. Organisations such as the Bangladesh Bank Consumer Protection Department and NGO-based financial literacy programmes in Dhaka can provide guidance on managing debt and rebuilding financial stability. If you have made gambling deposits via bKash or Nagad and need to review your transaction history, contact those providers directly to request a statement for budgeting purposes.

Friends and Family

Talking to someone you trust about a gambling problem is often the hardest but most important step. 97fbajee supports players in involving family members or trusted friends in their responsible gaming journey. If a family member contacts us with concerns about a registered player, we will handle the communication with sensitivity and discretion in accordance with our Privacy Policy.

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97fbajee Live Chat
Available 24/7. Connect instantly with a trained support agent to activate account limits or self-exclusion without delay. Response time under 3 minutes.
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Email Support
Send a detailed message to support@97fbajee. Our team responds within 2 hours and treats all responsible gaming correspondence with strict confidentiality.
Confidential: All responsible gaming conversations with 97fbajee support are handled with complete confidentiality. Your account status and personal communications will not be shared except where required by law.

Section 7

Safer Gambling Tips

Whether you are a new player or an experienced one, following these practical guidelines will help you keep gambling a safe, enjoyable activity at 97fbajee.

  • Set a budget before you play. Decide on the maximum amount in Bangladeshi Taka (৳) you are comfortable spending during a session — and stick to it. Use 97fbajee's deposit limit tools to enforce this budget automatically.
  • Treat gambling as entertainment, not income. The house edge means that over time, most players will lose more than they win. Never gamble with money you cannot afford to lose, and never rely on gambling winnings to pay for living expenses.
  • Take regular breaks. Use the session time limit and reality check tools. Step away from the screen, get a glass of water, and assess whether you are still playing for fun or chasing a result.
  • Do not gamble under the influence. Alcohol or other substances impair your judgement and increase the likelihood of poor betting decisions and spending beyond your means.
  • Do not gamble to escape negative emotions. If you are feeling stressed, anxious, lonely, or upset, gambling is unlikely to help and may worsen how you feel. Seek support from friends, family, or a professional instead.
  • Keep track of time and money spent. Use your 97fbajee transaction history to review how much you have deposited and withdrawn over the past month. Awareness is one of the most powerful tools you have.
  • Balance gambling with other activities. Gambling should be one small part of a balanced recreational life. Invest time in hobbies, socialising, sports, and activities that do not involve financial risk.
  • Never borrow money to gamble. Gambling with borrowed funds — whether from a bank loan, bKash credit line, or personal loan from family — dramatically increases the risk of serious financial harm.
Golden Rule: Only gamble with money you have set aside purely for entertainment — money whose loss would not affect your daily life, your family's needs, or your financial obligations. If you cannot say this is the case, do not gamble today.
Quick Self-Check
Before each session, ask yourself: Am I playing for fun? Can I afford to lose this amount? Do I have a clear stopping point? If the answer to any of these is "no", consider stepping away and using one of the tools in Section 3.

Section 8

Contact Our Support Team

Our responsible gaming support team is available around the clock, every day of the year. If you are concerned about your gambling behaviour — or about someone else's — please do not hesitate to reach out. All communications are handled with complete confidentiality and professionalism.

You can contact us to request any of the following:

  • Activation of deposit limits, loss limits, or session time limits
  • A time-out (short break) on your account
  • Full self-exclusion for 6 months, 1 year, 3 years, or permanently
  • A copy of your full account transaction history
  • Guidance on professional counselling services available in Bangladesh
  • Information about our responsible gaming policies

When contacting us about a responsible gaming matter, please include your registered username and a brief description of the support you need. If you are requesting self-exclusion, please state your preferred duration clearly. Our team will confirm receipt of your request and activate any protective measures within 24 hours — and in most cases, within 2 hours by email or under 3 minutes via live chat.

97fbajee operates on Bangladesh Standard Time (BST, UTC+6). No matter where in Bangladesh you are — Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar — our team is reachable at any hour.

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Live Chat
Connect with a support agent in under 3 minutes via live chat. Available 24 hours a day, 7 days a week, 365 days a year on Bangladesh Standard Time.
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Email
Write to us at:
support@97fbajee
Response within 2 hours. Available in English.
Response Times
Live chat: under 3 minutes. Email: under 2 hours. Responsible gaming requests such as self-exclusion are prioritised and processed within 24 hours of receipt.
Play Safely at 97fbajee — 18+ Only

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